At SiSU, we want every customer to be completely satisfied with their purchase. We understand that sometimes an item may not meet your expectations, and we strive to make the exchange process as smooth as possible for you.
How to Exchange an Item
Contact Us - If you wish to exchange an item, please contact us within 10 days from the date of purchase. You can reach out to our customer support team via email or phone, providing your order number and a brief explanation of the reason for the exchange.
Eligibility - Items must be in their original condition, unworn, and undamaged. They should also be free of any signs of wear, including odors such as smoke or perfume.
Exchange Process - Once you’ve contacted us and provided the necessary details, we will guide you through the exchange process. We will issue you an exchange authorization and instructions for returning the item.